Starting right out of High school, I was a Disc Jockey and Radio Producer of the Number One (1) radio show three years in a row. (The Genesis of ROCK on KYSN and KCMT.)

I moved to Denver and started in 1988 with AT&T to support all the GBCS (Business) Telephony technologies, From 1988 to 1996 I helped multiple platforms until I moved to manager of the Contact Center IVR Tier III team. The opportunity to hire and manage the AT&T equipment support for the Y2K teams, over 145 Direct employees supporting Y2K including training needs for onboarding. In Jan 2000 the support reflected non-events for the systems at AT&T due to the planning put in place.

I consistently spend hours self-teaching and learning new technologies that I can teach to other people. I moved to a new opportunity as a consultant within a Major Contact Center Company, supporting the build out of the entire center, including the network, Telephony, and data center requirements, After that contract had closed, I had the pleasure of helping another International Contact Center company as the Telecommunication Director. I was able to build out 3 New centers and support data, telecommunications and networking designs. Managing a team of 15 local technicians supporting daily maintenance, upgrades, projects, budgets and revenue recovery on disputes with vendors, carriers and some clients. I moved one after the 9/11 bubble and moved to Level 3 Communications IT as a Technical Support Specialist. After on and off at Level 3 (on and Off) since 2003, From IT as a Solution Manager to Operations as an Operations Planner. I supported Service Activations, Service Management, NOC, Tier 3, CPM, OE, and SE on Voice, Transport, and IP; I have moved over to QWEST as a Lead Systems Engineer on VoIP solutions.I then transferred to a contract gig to be the startup Subject Matter Expert SME on PCI IVR technology(This was complete End to End feature domain functionality. That SME assignment allowed to for the next assignment as a consultant providing recognized Contact Center expert for defining the process, be the hands-on support and train the team for a power company. I started moving by initially set the required corrective actions the support structure within the Contact Center space to provide over 75% success versus 60% failure on an average basis.

After giving the guidance and documented path for continued success, I had the opportunity to move into a position which allowed me to become a recognized expert within the Cable (MSO) industry; I started as within the Product Management Team as a business analyst then moving over to Advance Video Engineering. After spending four years to gain the knowledge and get ready for my next opportunity.

The MACLOAD Specialties: Learning new technologies, Promptness, Team Building, elicitation for solution design including data gathering. Program Management small to large with high degrees of success. I have conversions to define the real world requirements and solutions for the short-term or long-term requests.
I solve problems using an Operational Science Philosophy including Six-Sigma methodology; LEAN and Agile to throw the buzz words around.
My main thing is I AM the ‘problem solver’ and troubleshooter that looks beyond the single year project. I am focusing on the longer term needs and successfully design, build and implementation of a correct solution to matches to the request and budget.